Shipping and Delivery Policy

At theonlytoys.com, we aim to provide a smooth and efficient shopping experience. Below are our policies regarding shipping and delivery to ensure clarity and transparency.

1. Shipping Locations

We currently ship products within India.
If your location is not listed during checkout, please contact us to inquire about shipping options.

2. Shipping Costs

Shipping fees vary based on the destination and the weight of the package. The total shipping cost will be calculated and displayed at checkout before completing your purchase.

Occasionally, we offer free shipping promotions for specific products or during sales periods. Details will be provided during the promotion.

3. Processing Time

All orders are processed within 15 business days. Orders are not shipped or delivered on weekends or public holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. We will notify you via email if there are significant delays.

4. Estimated Delivery Time

We use Authorized Partner for our delivery services. The estimated delivery time depends on your location and the shipping option you choose:

Metro Cities (e.g., Mumbai, Delhi, Bangalore, Kolkata): 6-7 business days

Tier 2 & Tier 3 Cities: 8-10 business days

Remote/Rural Areas: 10-15 business days

Please note that these delivery times are estimated and subject to courier availability, local weather conditions, and customs processes.

5. Tracking Your Order

Once your order has been shipped, you will receive an email with a tracking number and a link to track your shipment.

6. Lost or Delayed Packages

We strive to ensure timely delivery, but we cannot be held responsible for delays caused by courier services, customs clearance, or other unforeseen events.

If your package has not arrived within the estimated delivery time, please contact us with your order number, and we will assist you in tracking the package.

7. Undeliverable Packages

In cases where a package is returned to us as undeliverable due to incorrect shipping information or failure to collect the package, we will notify you. You may request reshipment, but additional shipping fees will apply.

8. Shipping Restrictions

Certain products may be restricted from shipping to specific countries or regions due to customs regulations or local laws. If your order includes restricted items, we will notify you promptly.

9. Return & Refund

We operate under a strict no refund, no return policy for all items sold. We appreciate your understanding

9. Contact Us

For any questions or concerns regarding shipping, please contact our customer support team at info@theonlytoys.com. We’re here to assist you!